Refund Policy

This Refund Policy outlines the terms and conditions for refunds at ShortLab. We strive to provide the best possible service, but we understand there may be instances where a refund is warranted.

2.1. Eligible for Refund:

• Less than 5 videos generated under paid plan
• Service unavailability exceeding 24 hours
• Incorrect charges or billing errors

2.2. Not Eligible for Refund:

• More than 5 videos generated
• Account termination due to Terms violation
• Change of mind after service use

To request a refund:

• Contact our support team
• Provide order/transaction details
• Explain reason for refund request
• Allow up to 5 business days for review

4.1. Processing Time:

• Review: 1-5 business days
• Approval to payment: 5-10 business days
• Bank processing: 3-7 business days

Refunds will be processed to:

• Original payment method
• Same currency as original payment
• Alternative method if original unavailable

Special circumstances may be considered for:

• Extended service outages
• Critical technical failures
• Billing system errors

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

For refund requests or questions about this policy, please contact us at:
Email: [email protected]