Terms and Conditions

Welcome to ShortLab ("we," "our," or "us"). These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ShortLab LLC ("Company"), concerning your access to and use of the ShortLab website, applications, and services (collectively, the "Service").

The Service provides an AI-powered video editing and translation platform for creating, modifying, and translating video content (the "Service Offerings"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all these Terms. If you disagree with any part of the Terms, you are prohibited from accessing the Service and must discontinue use immediately.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will alert you about any changes by updating the "Last updated" date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

Please note that these Terms may not be appropriate for use in all countries or jurisdictions. If you choose to access the Service from locations outside our primary service areas, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service. You must be at least 18 years old to use the Service.

ShortLab provides an AI-powered video editing and translation service that allows users to translate and modify video content for various social media platforms ("Content").

4.1. You must register for an account to use our Service.

4.2. You are responsible for:

• Providing accurate registration information
• Maintaining the security of your account
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account

4.3. We reserve the right to disable any account at our discretion.

5.1. Subscription Plans:

• We offer various subscription plans with different features and limitations
• Plans may be modified or terminated at our discretion
• Prices are subject to change with notice
• We reserve the right to limit or cancel quantities purchased per person, per household, or per order

5.2. Payment Processing:

• Payments are processed through Stripe
• All fees are in euros (EUR)
• You agree to provide current, complete, and accurate payment and account information
• You must promptly update account and payment information, including email address, payment method, and payment card expiration date
• You authorize us to charge your chosen payment method for all applicable fees

5.3. Payment Terms:

• We reserve the right to correct any errors or mistakes in pricing, even after payment has been processed
• We may refuse any order placed through the Service at our sole discretion
• We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors
• Subscription fees are non-refundable except as expressly provided in these Terms

5.4. Refunds:

• Refunds are provided only in exceptional circumstances
• Refunds must be approved by our staff
• Refunds will only be considered if less than 5 videos were generated (excluding videos generated under the free plan)

5.5. Stripe Payment Processing:

• By providing your payment information, you authorize us and Stripe, our payment processor, to charge the amount due to your selected payment method
• Your payment information is processed and stored securely by Stripe in compliance with the Payment Card Industry Data Security Standards (PCI-DSS)
• You acknowledge that we do not store your full payment information, which is handled directly by Stripe
• Payment disputes must be raised within 60 days of the charge
• Fraudulent transactions will be reported to relevant authorities

6.1. Your Content:

• You retain ownership of your original content
• You grant us a worldwide, non-exclusive, royalty-free license to use, modify, adapt, and process your content for the purpose of providing our Service

6.2. Our Rights:

• We maintain rights to all processed and modified versions of videos created through our Service
• We may use processed content for service improvement and promotional purposes

7.1. You agree not to:

• Upload content that infringes on intellectual property rights
• Process or create content that is illegal, harmful, or offensive
• Attempt to circumvent any service limitations or restrictions
• Reverse engineer or attempt to extract our source code
• Use the Service for any illegal or unauthorized purpose

7.2. Technical Limitations:

• Maximum file size: 500MB per video
• Maximum concurrent processing: As specified in your subscription plan
• Supported file formats: MP4, MOV, AVI
• Maximum monthly bandwidth: 100GB per account
• API rate limits: 100 requests per minute

8.1. We store:

• Your uploaded videos
• Processed videos and translations
• Account information and usage data

8.2. Data Retention:

• We maintain uploaded and processed content indefinitely
• You may request content deletion at any time
• Account data is retained per our Privacy Policy

We use the following third-party services:

• DeepL for translation services
• ElevenLabs for voice generation
• Stripe for payment processing

Each third-party service is subject to its own terms and conditions.

10.1. We strive to maintain 99.9% service uptime but do not guarantee uninterrupted access.

10.2. We reserve the right to:

• Modify or discontinue any feature
• Perform maintenance with or without notice
• Limit service availability in any geographic location

11.1. We may terminate or suspend your account and access to the Service:

• For violations of these Terms
• For abusive or fraudulent behavior
• At our sole discretion
• Without prior notice

11.2. Upon termination:

• Access to your account will cease
• Processed content may be deleted
• No refunds will be provided

12.1. The Service is provided "as is" without warranties of any kind.

12.2. We shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data or content
• Service interruptions or failures
• Third-party services or content

These Terms shall be governed by and construed in accordance with the laws of Andorra, without regard to its conflict of law provisions.

14.1. We reserve the right to modify these Terms at any time.

14.2. Changes will be effective upon posting to the Service.

14.3. Continued use of the Service constitutes acceptance of modified Terms.

For questions about these Terms, please contact us at:
Email: [email protected]

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.